Contact Supapose
- Product and account support: support@supapose.ai
- Payments, credits, and refunds: billing@supapose.ai
- Privacy and data requests: privacy@supapose.ai
- Security reports: security@supapose.ai
What to include
Write from your account email when possible. Include the workspace name, approximate time, affected page or generation, and a concise description. For a payment issue, include the Supapose payment reference. Never send a password, full card number, or card security code.
How requests are handled
Requests are prioritized by impact and urgency. Security, unauthorized access, captured-payment failures, and data-rights requests are routed to the appropriate owner. Resolution time depends on investigation and third-party provider response.
Complaints and appeals
If you disagree with a moderation, billing, or account decision, reply to the original case with the relevant facts and requested outcome. A person not responsible for the first decision may review the appeal when appropriate.
Company and service information
- Service name: Supapose.
- Payments are processed through a secure payment provider.
- Governing jurisdiction: State of Kuwait.
Availability and accessibility
Supapose may occasionally be unavailable for maintenance, provider incidents, or capacity constraints. If a disability or access need prevents you from using support or completing a request, email support@supapose.ai and describe the accommodation you need.